Refund policy
RETURNS
What is your return policy?
All our products are printed on demand specifically for each order, to avoid overproduction.
For ecological reasons, we do not offer returns or exchanges.
Our goal is, of course, to evolve these conditions in the future as sustainable solutions become available.
However, if your order has an issue (defective print, damaged or incorrect item), please let us know by contacting info@slowbass-design.com.
I received a damaged or incorrect product — what should I do?
We are truly sorry if the product you received is defective, damaged, or incorrect.
To resolve the issue quickly, please email info@slowbass-design.com within 20 days of receiving your package, and include:
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photos of the affected item,
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your order number,
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and any other relevant details about your purchase.
Please check your package as soon as it arrives.
If it is damaged upon delivery, report it immediately to the carrier and inform us within 24 hours.
Do you offer refunds?
Refunds are only granted to customers who have received a defective or incorrect item.
If this applies to you, please contact us at info@slowbass-design.com within 20 days of receiving your order, including photos of the affected items.
We will then either issue a refund or send a replacement item matching your original order.
Can I exchange an item for a different size or color?
For environmental reasons, we do not offer exchanges at this time.
If you are unsure which size to choose, please refer to our size guides, available in each product’s description on the store.
In rare cases, an item may be mislabeled.
If this happens, please inform us at info@slowbass-design.com within 7 days of receiving your order.
Include your order number and photos of the item concerned — we will then send you the correct model or issue a refund.
Data protection
The information you provide (photos, contact details, etc.) is used solely for processing your return or refund request, in compliance with the General Data Protection Regulation (GDPR).