Shipping policy

SHIPPING

When will I receive my order?

Production: 3–7 business days to process and make your order (print-on-demand).

Shipping (estimated, excluding exceptional events):

  • Germany, Austria, Belgium, Spain, France, Ireland, Italy, Luxembourg, Netherlands, Portugal: 2–6 business days

  • Estonia, Finland, Latvia, Lithuania, Slovakia, Slovenia: 3–7 business days

  • Cyprus, Greece, Malta, Croatia: 4–8 business days

The time frames shown are estimates, not guarantees. We do our best to meet them.

Delays may occur due to:

  • print/embroidery files needing corrections,

  • temporary shortage of a component (e.g., size/colour),

  • carrier issues, weather conditions, peak periods, etc.

If the estimate is exceeded, please wait an additional 2–3 business days, then email us at info@slowbass-design.com with your order number.

Which countries do we ship to?

We only ship to euro-area countries: Germany, Austria, Belgium, Cyprus, Croatia, Spain, Estonia, Finland, France, Greece, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Portugal, Slovakia, Slovenia.

Other destinations are not served at the moment.

For legal reasons and/or carrier restrictions, we do not ship to regions subject to international sanctions.

How can I track my order?

As soon as your order ships, you’ll receive a tracking link by email.
Need help? Email us at info@slowbass-design.com with your order number.

Where is my order shipped from?

We work with a print-on-demand partner with fulfilment centres in the EU (notably Spain and Latvia) as well as other partner sites. Depending on your address, your order is produced and shipped from the most efficient location.

Will there be customs fees?

For intra-EU (euro-area) shipments, there are no customs duties. Applicable VAT is shown at checkout. Exceptional local fees (e.g., remote areas) may be applied by some carriers.

My order should have arrived, but I haven’t received it. What should I do?

Before contacting us, please:

  • check the shipping confirmation email and your delivery address,

  • review the carrier tracking,

  • ask your neighbours / building manager in case the parcel was left with them.

If the address is correct and the parcel is neither at the post office nor with a neighbour, email us at info@slowbass-design.com with your order number.
If you notice an address error, we can reship your order; product and shipping costs will be at your charge.

Important: if tracking shows “delivered”, we cannot resend the item.