RETURN AND REFUND POLICY

Last updated: 10 September 2026

This policy applies to purchases of physical products made by consumers through the SLOW BASS® DIVISION online store.

Seller: Steven von Oakwood — SLOW BASS® DIVISION
Address: Rue des Carillonneurs 26, 1348 Louvain-la-Neuve, Belgium
Business registration number: 0806.525.108
VAT number: BE 0806.525.108
Contact and customer service: info@slowbass-design.com

1. If you change your mind

You have 14 calendar days, starting on the day after you receive your order, to inform us of your decision to withdraw from the purchase without giving a reason.

If several items from the same order are delivered separately, this period starts on the day after you receive the last item. If the deadline falls on a Saturday, Sunday or public holiday, it is extended to the next working day.

This right also applies to standard items from our catalogue that are printed on demand, including if you change your mind or the size you selected does not fit.

You can notify us of your decision:

• By email at info@slowbass-design.com;
• By post to the seller’s address shown above;
• Online through your customer account, by selecting the relevant order and submitting a return or cancellation request.

You may use the form below or any other statement clearly expressing your decision. No explanation or photographs are required if you simply change your mind. Exercising your right of withdrawal does not require our prior approval.

2. Returning your item

After notifying us of your decision to withdraw, you have 14 days to send back the relevant items.

The default return address is:

Steven von Oakwood — SLOW BASS® DIVISION Returns
Rue des Carillonneurs 26
1348 Louvain-la-Neuve
Belgium

You can contact us at info@slowbass-design.com to arrange your return. Depending on the product and circumstances, we may agree with you to send the return to a partner authorised to receive it. These arrangements are not a condition for exercising your right of withdrawal.

Do not send your item directly to Printful or another production partner without first arranging this with us: the address on the original parcel is not necessarily the correct return address.

You are responsible for the direct cost of returning items if you change your mind, including when the original delivery was free.

Please package the items carefully. We recommend keeping proof of postage.

You may unpack and try an item to check its nature, characteristics and size, as you would in a shop. Any reduction in its value resulting from handling beyond what is necessary for this examination may result in a justified deduction from your refund.

We do not charge a flat restocking fee.

3. Refunds following withdrawal

We will issue your refund without undue delay and no later than 14 days after you notify us of your decision to withdraw. However, we may withhold the refund until we have received the items back or you have provided proof that you have sent them, whichever happens first.

Your refund will be issued using the same payment method as your purchase, unless you expressly agree to another method at no additional cost to you.

If you withdraw from the entire order, we will also refund the standard delivery charges originally paid. Any additional charge for a more expensive delivery option that you expressly selected will not be refunded.

If the original delivery was free, no original delivery charge will be deducted retrospectively from your refund.

4. Defective, damaged or incorrect items

Contact our customer service at info@slowbass-design.com, providing your order number or another proof of purchase and describing the problem. Where the defect can be photographed, photographs will help us assess your request.

New products are covered by a two-year legal guarantee of conformity from the date of delivery, without prejudice to any more favourable mandatory protections that apply.

Subject to the conditions laid down by law, you may obtain a repair or replacement free of charge, within a reasonable time and without significant inconvenience. A price reduction or termination of the contract with a refund is available in the circumstances provided for by law, including where bringing the product into conformity is impossible or unsuccessful.

SLOW BASS® DIVISION will cover the costs necessary to resolve a defect covered by this guarantee.

We will explain the steps to follow and arrange a return where necessary. Depending on the problem, a solution may be provided without requiring you to return the item.

Normal wear and tear and damage caused by misuse do not, in themselves, constitute a lack of conformity.

SLOW BASS® DIVISION remains your point of contact and handles any necessary steps with Printful or another production partner. Your statutory rights do not depend on that partner accepting our claim.

5. Orders lost in transit

If your order appears to be lost, contact us at info@slowbass-design.com.

We will investigate with the carrier and arrange a replacement delivery free of charge if the loss is confirmed, without limiting your statutory rights to terminate the contract and receive a refund where the applicable conditions are met.

6. Withdrawal form

Complete and send this form only if you wish to withdraw from the purchase.

To:
Steven von Oakwood — SLOW BASS® DIVISION
Rue des Carillonneurs 26
1348 Louvain-la-Neuve, Belgium
Email: info@slowbass-design.com

I/We () hereby give notice that I/we () withdraw from my/our (*) contract of sale of the following goods:

Goods concerned:

Ordered on () / received on ():

Order number, if available:

Name of consumer(s):

Address of consumer(s):

Date:

Signature of consumer(s), only if this form is submitted on paper:

(*) Delete as appropriate.