Terms of service
TERMS AND CONDITIONS OF SALE
Last updated: 10 September 2026
These Terms and Conditions of Sale apply to orders for physical products placed by consumers through the Slow Bass® D/Vision store, referred to below as “SBD”.
1. Seller information
The store is operated by:
Steven von Oakwood
Louvain-la-Neuve — Belgium
Belgian business registration number (BCE): 0806.525.108
VAT number: BE 0806.525.108
Email: info@slowbass-design.com
Telephone: +32 476 07 04 82
SBD is your point of contact for orders, deliveries, returns and the legal guarantee.
2. Products
The essential characteristics, sizes, materials and prices of our products are presented on their product pages.
Our items are made on demand, including by our partner Printful. On-demand production does not remove your right of withdrawal for standard products from our catalogue.
Colours may appear differently depending on your screen. Any such variation does not limit your rights if a product does not conform to its description.
3. Orders
Before confirming your order, you can review the items, quantities, contact details and total amount, and correct any errors.
Final confirmation of your order entails an obligation to pay. The contract is concluded when your order is confirmed and payment is accepted.
An order confirmation is sent to you by email, together with the contractual information in a form you can retain.
The applicable Terms and Conditions of Sale are those in force when you place your order. Subsequent changes do not apply retrospectively.
4. Prices and delivery charges
Prices are shown in euros and include VAT at the applicable rate.
For European Union destinations served by the store, standard delivery costs:
• €4.90 including VAT for orders with a product total below €100 after discounts;
• Nothing for orders with a product total of €100 or more after discounts.
Available destinations, any other delivery options and the total amount payable are displayed before you confirm your order.
No additional charge may be applied without your express agreement.
5. Payment
You may use the payment methods offered at checkout, depending on your country, device and the eligibility requirements of the provider concerned.
These include payment cards, Shop Pay, Apple Pay, Google Pay, Bancontact, Klarna and MobilePay, where available for your order.
Payments are processed by Shopify Payments and the providers associated with your chosen payment method. Where a provider offers deferred payment or payment in instalments, its terms are presented to you before you commit.
Your full card details are processed by the payment providers. SBD receives the information needed to track the transaction.
6. Production and delivery
The delivery times indicated before you place your order take account of both on-demand production and transport.
Unless a different period is expressly agreed with you, delivery will take place no later than thirty days after the contract is concluded.
An order may be shipped in several parcels, without additional charges solely because it has been split into separate shipments.
If delivery is delayed, contact us at info@slowbass-design.com. You may allow us an appropriate additional period to deliver. If delivery does not take place within that period, you may terminate the contract and obtain a refund of the amounts due.
You may terminate the contract immediately where permitted by law, including if we refuse to deliver or if delivery by a particular date was essential and you informed us of this before placing your order.
We bear the risk of loss or damage until you, or a third party designated by you other than the carrier, take physical possession of the goods. The statutory exception applies if you independently appoint a carrier that we did not offer.
If a parcel is lost or an item arrives damaged, contact SBD so that we can arrange an appropriate solution. Your rights do not depend on Printful or the carrier accepting a claim.
7. Right of withdrawal
You have fourteen days to inform us of your decision to withdraw from the purchase without giving a reason.
This period starts on the day after you receive the product. If several items from a single order are delivered separately, it starts on the day after you receive the last item. If the final day falls on a Saturday, Sunday or statutory public holiday, the period is extended to the next working day.
You can notify us of your decision:
• By email at info@slowbass-design.com;
• By post to the seller’s address given in section 1;
• Using the online withdrawal function.
You may use the model form included in our Return and Refund Policy, but this is not compulsory. Any unequivocal statement is sufficient. No prior approval is required to exercise this right.
You must then send the products back no later than fourteen days after communicating your decision.
You are responsible for the direct cost of returning the products when exercising your right of withdrawal. No flat restocking fee applies.
The default return address is the seller’s address given in section 1. We may agree with you on another address appropriate to your case. Do not send a parcel directly to Printful without first arranging this with us.
You may inspect and try the product to the extent necessary to establish its nature, characteristics and functioning. You may be held responsible for a justified reduction in value resulting from handling beyond what is necessary for that purpose.
Further details and the model form are available in our Return and Refund Policy:
https://www.slowbass-design.com/policies/refund-policy
8. Refunds following withdrawal
We will refund the amounts due within fourteen days of receiving your decision to withdraw.
We may withhold the refund until we have received the goods back or you have provided proof that you have sent them, whichever happens first.
If you withdraw from the entire order, the refund includes the standard delivery charges originally paid. Any additional charge for a more expensive delivery method chosen by you will not be refunded.
If the original delivery was free, no original delivery charge will be applied retrospectively because of the return.
The refund will be issued using the same payment method, unless you expressly agree to another method, at no cost to you.
9. Legal guarantee and defective products
Products are covered by a two-year legal guarantee of conformity from the date of delivery, without prejudice to any more favourable mandatory provisions applicable to the consumer.
If a product is defective, has a manufacturing fault or does not conform to the contract, contact info@slowbass-design.com, providing your order number and a description of the problem. Photographs may help us handle your claim.
Subject to the conditions laid down by law, you may obtain a repair or replacement free of charge, followed by a price reduction or termination of the sale where the conditions for those remedies are met.
We cover the costs necessary to bring the product into conformity, including transport costs.
SBD remains responsible to you, including when Printful produces, replaces or ships the product.
10. Personal data
The store is hosted by Shopify. Your data is used to manage orders, payments, delivery and customer service, as well as marketing communications according to your choices.
Shopify Network Intelligence is enabled. Shopify processes certain data from your interactions with our store together with data from your interactions with other merchants and with Shopify, including to improve services, personalise your experience and provide relevant advertising.
Data is shared with Shopify and other providers that may be located in other countries to deliver these services. Processing that requires consent respects the applicable consent choices.
Please consult our Privacy Policy, Shopify’s Consumer Privacy Policy and the Shopify Privacy Portal.
Accepting these Terms and Conditions of Sale does not constitute consent to marketing emails or optional cookies.
11. Complaints and disputes
For any complaint, contact us at info@slowbass-design.com or by post at the address given in section 1. We will seek an amicable solution.
If the dispute remains unresolved, you can contact the Belgian Consumer Mediation Service (Service de Médiation pour le Consommateur) for information about out-of-court dispute resolution and the conditions for a complaint to be accepted.
These Terms and Conditions of Sale are governed by Belgian law. This choice does not deprive you of the protection afforded by mandatory provisions of the law of your country of habitual residence, where applicable.
The competent courts are determined by the applicable legal rules, including those protecting consumers. Nothing in these Terms and Conditions of Sale requires you to bring proceedings exclusively before the courts of Walloon Brabant.